Web-based Faxing Improves Response
Time 600% and Cuts Costs 75% at Heidelberg

Heidelberg AG, the world's leading provider to the print industry, posted a five-fold increase in sales in a decade, but faced a sizable customer relations challenge when their paper-based contract system failed to keep pace with growth. Requiring nearly three months to complete the simplest order, the contract process was making Heidelberg appear unresponsive to customers, which has a significant impact on their competitiveness. By implementing a Web-based faxing system - eFax, from j2 Global Communications - Heidelberg cut contract delivery to 15 days - a 600% improvement in response time - and saved 75% on the cost of copying and printing materials alone. The Web-based fax system proved so successful that it also was adopted by a host of departments as their online document archiving procedure spreading efficiencies throughout the enterprise.

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For more than 150 years, our client has been one of the country's premier publishers. With a legacy of quality and commitment to its customers that is unsurpassed, they provide educational materials, trade and reference books and assessments. As an innovative leader in the marketplace, the publisher strives to promote new ideas while fostering competitive growth via a 1,000+ strong sales force that is vital to the company's success. Most of the sales staff works remotely from home and each member is armed with all the technology necessary to perform their job. With 20+ million fax transmissions occurring worldwide daily, it's no wonder that one required device is the fax machine.

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McCabe Group works in partnership with hundreds of developers and contractors to carry out ground works and civil engineering projects ranging in value from $130,000 to $6.5 million. The group's site workers and project managers rely on receiving documents such as contracts, blueprints, drawings and plans to get the job done. Communication between sites and partners is essential and McCabe's preferred communication tool - the fax machine, was holding up work and costing the company approximately $1,300 per week per person.

Project reports, contracts, briefs and sketches are consistently on demand by McCabe managers. However, they had to find an outlet near the site from which to send and receive information via fax, or head all the way back to the office. There had to be a way to send and receive information more efficiently. McCabe Group IT Manager, Nigel Kilford was tasked with finding a way to address the main issues.

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AXA Assistance is using a fax-to-email service to process the thousand of pages of information it gets from people who have accidents or fall sick while traveling abroad. The company provides services including accident and medical assistance and claims-handling to its corporate customers. It has been using the eFax Corporate fax-to-email service from j2 Global as a central hub for vacation insurance claims coming in from around the world.

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