Contact 

If you have any additional questions, please contact our Corporate Customer Support 24 hours per day, 7 days per week.

+1 (800) 810-2641 domestic
+1 (323) 817-3202 international
+44 (0) 8707 112200 uk

Frequently Asked Questions 

Glossary

 

1. WHAT IS AN eFAX CORPORATE NUMBER?

eFax Corporate provides unique fax numbers in thousands of cities across 48+ countries worldwide. Each number is dedicated to one user. From the perspective of the fax machine, your eFax number works exactly the same as any other fax number. But from your perspective, it's a powerful digital tool allowing you to receive your faxes wherever you can receive e-mail.

When you are provided an eFax Corporate Number, you will receive a welcome e-mail which identifies your unique eFax number.
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2. HOW DO I ACCESS MY ACCOUNT?

Upon receipt of your eFax number and password, your account is automatically activated. Simply go to the eFax Corporate Home page. Locate the login box and enter your eFax number and password which is your password. Hit enter to gain direct access to your account. To view a log of recent account activity, click on "View Activity Reports".
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3. HOW DO I RETRIEVE A FAX?

When you receive a fax message, it arrives in your email inbox as an attachment as a PDF, TIFF or EFX file. Most email programs allow you to simply click (or double-click) on the attachment for the file to open in the program it was created. For PDF, you will need Acrobat ReaderĀ®. For TIFF or EFX, you will need eFax Messenger or a third party multi-page TIFF Viewer for TIFF or pdf files.
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4. HOW DO I SEND A FAX?

There are several ways to send a fax. Please note that your send service on your eFax account must be enabled to send a fax. Please consult your organization's eFax Corporate administrator if you are unsure if you have send access.

When sending faxes, the full fax number including country code must be used. For all faxes sent to a United States number, the "1" must be used in conjunction with the area code.

Sending a fax through your email
  1. Compose the cover letter in the body of your email
  2. Send the email to faxnumber@eFaxsend.com.
    * Within the USA - To send a fax to (312) 555-1212, you would use 13125551212@eFaxsend.com. Do not include any local or international dialing codes (e.g., 0, 011, 001)
    * International - To send a fax to a UK number, such as +44 207 555 1212, you would use 442075551212@eFaxsend.com.
  3. If you would like to include a file, attach that file to the email. Make sure the file is one we can accept. Click here for a list of acceptable file types. You may attach up to 4 attachments as long as the total message size does not exceed 6MB.
Sending a fax from the web page
  1. Log on to your account at the eFax Corporate Home page.
  2. Click on the "Send a Fax" button at the top of the page
  3. Fill in the recipient information, cover page text, and attach any files you want to include (up to a maximum of 5 files)
  4. Click "Send Fax"
Sending a fax using our software (using the "Send with Email" option)
  1. Open the document you want to send in the application it was created
  2. Go to "File" and then "Print"
  3. Select "Send with eFax Messenger" or "Send with eFax Messenger Plus" as the printer and click "OK"
  4. When the "eFax Messenger - Document Delivery" window appears, select the "Fax" tab, enter in the information about the recipient and click "Send Fax"
  5. A new email will appear. Click "Send" on your email to send the fax
SHORT CUT: If the "eFax Send" (or "eFax Send") button appears on the top menu bar in your document's application, you can click it to simplify steps 1-3.
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5. HOW DO I CHANGE MY EMAIL ADDRESS OR FAX NUMBER?

To edit your email or fax number click on Preferences or contact your administrator.
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6. HOW DO I GET A SECOND COPY OF A MESSAGE?

To add other email addresses to your account, click on Preferences or contact your administrator.
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7. HOW DO I AVOID UNSOLICITED FAX ADVERTISING?

eFax Corporate does not sell fax number lists to third parties. However, third parties are able to independently compile lists of valid fax numbers, including eFax Corporate numbers. eFax is working hard to keep our customers' fax numbers off these lists. If you are receiving unwanted fax advertising, please fill out a complaint form and, as instructed, email us a copy of the offending fax advertisement. Upon receipt of your complaint form, we will take appropriate action.
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8. HOW DO I DOWNLOAD eFAX MESSENGER?

To download eFax Messenger, click here.
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9. HOW DO I KNOW WHO MY eFAX CORPORATE ADMINISTRATOR IS?

If you are unsure of who your eFax Corporate Administrator is, please contact your IT Help Desk. If they are not Administrator of the eFax Corporate service, please contact our Customer Service and provide them your eFax number. They will provide you with the Administrator's name.
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10. HOW DO I CONTACT CUSTOMER SERVICE?

If you are experiencing problems receiving or sending a fax, please call 1.800.810.2641 to speak with a Customer Service representative. Customer Service is available 24 hours per days, 365 days per year. Please have your eFax number available when you call.
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GLOSSARY

Contact Email Address
Your primary contact email address is used to send your important service related notices. Changes to this field do not affect the email address from which you send or receive faxes. Please update your send and receive email addresses in the "Preferences" section under the "Send" and "Receive" options.

Receive Email Address(es)
The receive email address(es) is the address(es) where you want to receive the inbound fax transmissions that are sent to your eFax number.

Send Email Address(es)
The send email address(es) is the address(es) that are authorized to send fax transmissions from your eFax number.

FOOTNOTE: We are not able to offer credit for misdirected or junk faxes. As with any physical fax machine, the faxes that are sent to the number are the faxes that are received. eFaxCorporate does not filter inbound fax messages by content because doing so would undermine the security and privacy of the customer as well as delay the delivery of the message.
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